Service Commitment
Bytebloom Trade Ltd is always committed to providing professional, efficient and considerate services to customers in the EU region. With customer satisfaction as the core, we continuously optimize the service process to ensure that customers have a good experience in the process of purchasing and using our accessories. We promise to comply with relevant EU laws and regulations, uphold the principle of honest business, and provide customers with true and accurate product information and standardized services.
Pre-sales service
Product consultation: Customers can consult the material, style, size, price, craftsmanship, maintenance methods and other information of accessories through the official website online customer service, customer service email ([email protected]), customer service phone and other channels. Our customer service staff will give a detailed and accurate reply within 24 hours (holidays will be postponed) to ensure that customers make purchase decisions after fully understanding the product.
Personalized demand answers: For questions related to personalized customized accessories raised by customers, such as customization process, required time, price calculation, design plan, etc., customer service staff will patiently answer and coordinate the design team to provide professional suggestions to assist customers in clarifying customization needs.
Purchase guidance: For first-time customers, customer service staff will guide them to complete website registration, product selection, order submission, payment and other operations, answer various questions encountered during the purchase process, and ensure a smooth purchase process.
Sales service
Order tracking: After the customer places an order, he can check the order processing progress through the "My Order" page of the official website or contact customer service, including the status of product preparation, packaging, shipment, transportation, etc. We will update the order information in a timely manner to ensure that customers have real-time order dynamics.
Order modification and cancellation: Before the product is shipped, if the customer needs to modify the order information (such as delivery address, contact information, product style, etc.) or cancel the order, he can contact customer service. The customer service staff will handle it as soon as possible and inform the processing results. If the product has been shipped, modifying or canceling the order may incur corresponding fees, which is subject to the actual situation.
Payment assistance: If the customer encounters problems during the payment process, such as payment failure, abnormal payment amount, etc., the customer service staff will assist in troubleshooting the cause and provide effective solutions to ensure that the customer completes the payment smoothly.
After-sales service
Delivery service support: For delays, loss, damage and other problems that occur during the delivery of goods, we will actively communicate and coordinate with logistics service providers to provide customers with solutions in accordance with relevant transportation policies, such as reissuing goods, refunds, compensation, etc.
Return and exchange assistance: After the customer submits a return and exchange application, the customer service staff will guide the customer to complete the return process in accordance with the provisions of the EU return and exchange policy, including informing the return address, required materials, etc. After receiving and inspecting the returned goods, we will promptly handle the refund or exchange procedures for the customer to ensure that the customer's rights and interests are protected.
Jewelry maintenance and repair consultation: Customers can consult about the daily maintenance methods of jewelry, such as cleaning methods, storage precautions, etc. For jewelry with non-human quality problems during the warranty period, we provide free repair services; for jewelry that is out of warranty or damaged by human factors, we can provide repair services and charge reasonable repair costs and material fees. The specific fees will be notified to the customer in advance, and repairs will be carried out after the customer agrees.
Complaint handling: If the customer is dissatisfied with our products or services, he can complain through the customer service channel. We will contact the customer within 48 hours after receiving the complaint to understand the specific situation and provide a solution within 7 working days. We will actively implement the reasonable demands of customers to ensure that customers receive satisfactory results.
Service Improvement
We will regularly collect customer feedback and suggestions, analyze and summarize the problems in the service process, and continuously improve service quality and service processes. At the same time, we will provide professional training for customer service personnel to improve their service awareness and business level to better meet customer needs.
Policy Update
This service policy may be adjusted according to the company's business development and changes in customer needs. The updated policy will be published on the official website (bytebloomtrade.com) and will take effect from the date of publication. Customers who continue to purchase our products or receive services are deemed to agree to the updated service policy.
If you have any service-related questions, please feel free to contact us at any time and we will serve you wholeheartedly.